Jon & Karen B.
True professionals! We were so impressed with Bill and the entire team from start to job completion. The quality of the turf they use, the amazing employee crew members they have, and their competitive pricing made it very easy to choose Go Turf Direct from many others.
We had called a couple companies and after 2 of the 'big' companies came out we began to get very nervous about the process. Companies "E T" & "T T" spent most of their time bashing each other and trying to impress us with their sales binders which were very identical- filled with fluff. One of the competitor reps measured more than 25% the actual area and passed it off as waste we needed to pay in order to get the look we wanted. And both only showed us 2 of the 'most popular' choices.
What did we get from Bill? Focused attention on what his company offered and what we wanted to see in a backyard change. Honest measurements and disclosures on what warranties would and would not cover, along with what his company could help with. Multiple samples to choose from, guessing at least 15 or more, to see color and height options. Clear options on scheduling and work completion. And great follow up during and after the job.
What did we get from the crew? Absolute pros with respect and courtesy to our family and home. We had points of contact for the crew, they reached out as soon as they had any questions or concerns and gave us options AND time to process things. We had an existing drain that was discovered to have been installed improperly. The crew was able to fix the problem, ensure the whole drainage system was working and work it into the new yard at very little delay to the project completion and almost no impact on the original quote. Everyday the crew cleaned up the job site and walked us through progress for the day and plans for the next day.
We have encouraged many of our friends to reach out to Bill and the Go Turf Direct team and continue to get great feedback on our yard transformation. Thanks!
Jon & Karen